Shipping policy

Last Updated: September 9, 2025


At True Glow Skin Potion, we work hard to ensure that your luxury skincare products are processed, packaged, and delivered to you quickly and safely. Please review our shipping policy below.





1. Order Processing



  • Orders are typically processed within 2–3 business days (excluding weekends and holidays).
  • During product launches, sales, or holidays, processing times may be extended.






2. Shipping Methods & Delivery



  • We ship orders via USPS, UPS, or FedEx, depending on your location and order size.
  • Standard delivery times are 3–7 business days after processing.
  • Expedited shipping may be available at checkout for an additional fee.






3. Shipping Confirmation & Tracking



  • Once your order has shipped, you will receive an email with tracking information.
  • Delivery confirmation from the carrier (USPS, UPS, FedEx, etc.) will serve as proof of delivery.






4. Incorrect Address Disclaimer



  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.
  • If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package.






5. Lost, Stolen, or Delayed Packages



  • Once your order is in the hands of the shipping carrier, we are not responsible for delays, lost, or stolen packages.
  • If tracking shows your package as delivered but you have not received it, please contact the carrier directly to file a claim.
  • We will provide any documentation needed to assist in your claim.






6. International Shipping (if applicable)



  • Customers are responsible for any customs duties, taxes, or import fees.
  • Delivery times for international orders vary by destination.






7. Contact Us



If you have questions about your shipment or need assistance, please contact us:

📧 trueglowsp@gmail.com


We appreciate your business and look forward to bringing a little glow to your skincare routine! ✨